Refund policy

 

HOW TO RETURN


If your purchase has not met your expectations, you can make a return back to K.Moraba & Collective.

You can see the conditions and the different options available for you to return your items.

CONDITIONS TO COMPLETE A RETURN

  • You must manage the return before the established deadline:

    Online shopping: you have 14 days from the shipping date of your order.

    Shop at a physical store: you have 14 days from the date of purchase.

  • Items must be in their original condition and include all labels.
  • Garments should be returned where they were purchased.

RETURNS TO K.Moraba & Collective studios

You can return your items for free at our studio.

The in-studio return option is available for both online and in-studio purchases. Simply provide the items to be returned and your purchase receipt/confirmation email.

Refund policy


REFUND OF AN IN-STUDIO PURCHASE

If you have returned an item purchased in a studio, the refund will be made to the same payment method used for the purchase.

If a refund to the original payment method is not possible, our studio will advise you of an alternative method.

REFUND OF AN ONLINE PURCHASE

When you return an online purchase, you will receive a refund of your order in the same payment method you used for the purchase.

If you have sent your return via a courier, we’ll process it within 72 hours after receiving it at our facilities.

Once the return has been made, we will send you an email with confirmation.

Please note that once the return has been made, you will receive the amount in a maximum of 14 days depending on your bank.

If more than 14 days have passed and you have not received the refund in your account, please use this confirmation to submit it to your bank so that they can help you speed up the process.