Terms of service

 

GENERAL TERMS AND CONDITIONS OF PURCHASE AND USE

1.INTRODUCTION

This document (together with the documents mentioned herein) establishes the general terms and conditions that govern the use of this website (www.kmorabacollective.com) and the purchase of products on it (hereinafter referred to as the "Conditions").

We urge you to read the Conditions and our Privacy and Cookies Policy (hereinafter, jointly, the “Privacy and Cookies Policy”) carefully before using this website. When using this website or placing an order on it, you are bound by these Conditions and our Privacy and Cookies Policy. If you don’t agree with the Conditions and with the Privacy and Cookies Policy, do not use this website.

These Conditions may be modified. It is your responsibility to read them periodically, as the Conditions at the time of using the website and any documents mentioned herein will constitute the entire Contract between the Parties.

If you have any query regarding the Conditions or the Privacy and Cookies Policy, you may contact us by taking part in a live webchat available on our website.

2.OUR DETAILS

Sale of goods through this website is carried out under the name K.Moraba & Collective., a South African entity with registered address at 66 Anderson street, Marshalltown, Johannesburg, South Africa, registered in the Companies and Intellectual Property Commission of South Africa .

3.YOUR DETAILS AND YOUR VISITS TO THIS WEBSITE

The information or personal details that you provide us shall be processed in accordance with the Privacy and Cookies Policy. When you use this website, you agree to the processing of the information and details and you state that all information and details provided are true and correspond to reality.

4.USE OF OUR WEBSITE
When you use this website and place orders through it, you agree to:

  1. Use this website to make enquiries and legally valid orders only.

  2. Not to make any false or fraudulent orders. If an order of this type may reasonably be considered to have been placed, we shall be authorised to cancel it and inform the competent authorities.

  3. Provide us with your email address, postal address and/or other contact details truthfully and exactly. You also agree that we may use this information to contact you in the context of your order if necessary (see our Privacy and Cookies Policy).

If you do not provide us with all the information we need, you cannot place your order.

When you place an order on this website, you confirm that you are over the age of 18 and are legally eligible to enter into binding contracts.

5. SERVICEAVAILABILITY

Delivery service for the articles offered on this website is available in South Africa only.

6. FORMALISINGTHECONTRACT

To place an order, you must follow the online purchasing procedure and click on "Authorise payment". After doing so, you will receive an email confirming receipt of your order (the "Order Confirmation"). You will be informed via email that the order is being sent (the "Shipping Confirmation"). This Contract, which includes these Conditions and any documents mentioned herein, constitute a written agreement between us. An electronic receipt with the details of your order will also be attached to the Shipping Confirmation (the “Electronic Receipt”). If you are a registered user, a record of each transaction placed by you is also available in the "My Account" section for a 2-year period.

7. TECHNICAL MEANS TO CORRECT ERRORS

In case you detect that an error occurred when entering your personal data during your registration as a user of this website, you can modify them in the section "My Account".

In any case, you will be able to correct errors related to the personal data provided during the purchase process by taking part in a live webchat available on our website, as well as exercising the right of rectification contemplated in our Privacy and Cookies Policy. This website displays confirmation boxes in various sections of the purchase process that do not allow the order to continue if the information in these sections has not been correctly provided. Also, this website offers details of all the items you have added to your shopping cart during the purchase process, so that before making the payment, you can modify the details of your order.

If you detect an error in your order after the completion of the payment process, you should immediately contact our customer service, by taking part in a live webchat available on our website, to correct the error.

8. AVAILABILITY OF PRODUCTS

All product orders are subject to availability. Along this line, if there are difficulties regarding the supply of products or there are no more items left in stock, we will immediately notify you of this and reimburse any amount that you may have paid for the products.

9. REFUSAL TO PROCESS AN ORDER

We reserve the right to remove any product from this website at any time and to remove or modify any material or content from the same. Although we will always do everything possible to process all orders, there may be exceptional circumstances that force us to refuse to process an order after having sent the Order Confirmation. We reserve the right to do so at any time.

We shall not be liable to you or to any third party for removing any product from this website, or for removing or modifying any material or content from the website or not processing an order once we have sent the Order Confirmation.

10. DELIVERY

Notwithstanding Clause 8 above regarding product availability and except for extraordinary circumstances, we will endeavor to send the order consisting of the product(s) listed in each Delivery Confirmation prior to the date indicated in the Delivery Confirmation in question or, if no delivery date is specified, in the estimated timeframe indicated when selecting the delivery method and, in any case within a maximum period of 14 days from the date of the Order Confirmation.

With regard to virtual gift cards, we will send them on the date indicated when placing the order

Nonetheless, there may be delays for reasons such as the occurrence of unforeseen circumstances or the delivery zone.

If for any reason we are unable to comply with the delivery date, we will inform you of that situation and we will give you the option to continue with the purchase, establishing a new delivery date, or cancel the order with full reimbursement of the amount paid. Keep in mind in any case that we do not make home deliveries on Saturdays, Sundays or public holidays.

For the purpose of these Conditions, the "delivery" shall be understood to have taken place or the order "delivered" as soon as you or a third party indicated by you acquires physical possession of the goods, which will be evidenced by the signing of the receipt of the order at the delivery address indicated by you.